Man orders 50-inch TV on Amazon, gets 13-inch monitor

BI India Bureau | Aug 11, 2017, 02.03PM IST
A resident of Mumbra, a town on Mumbai outskirts, is fighting for a refund from Amazon since past two months but to no avail.

Mumbra resident Mohammad Sarwar had ordered a 50-inch television set on Amazon’s website in May and paid Rs 33,000 via credit card.

Sarwar received the package on time but was advised not to open it until a technician comes to install it.

"They said I may inadvertently damage the TV while opening the box. I left the box intact, which I now realise was a big mistake," he told Mirror.

When the technician arrived a day later, there was no TV inside the box but a 13-inch Acer monitor, which appeared to have been used before.

Sarwar has been fighting for a refund since then.

“I made several calls before a customer service agent said the refund would be issued only after I sent the package back. I was told I would have to bear the courier service charges. The suggestion left me furious, but I wanted my money back so I agreed," he said.

The story does not end here. A courier company refused to send the monitor as it didn't have an office near his house.

Meanwhile, Sarwar claims Amazon did not pay heed to his calls.

"The e-tailer's customer support took its own sweet time every time I called. It kept transferring my calls from one agent to another. I even sent emails and shared my grievance on social media. Nothing happened," he said.

An Amazon spokesperson told Mirror it was trying to resolve Sarwar's complaint. "We are in touch with the customer and are committed to resolving this at the earliest," the official said.

"I understand as an e-commerce site, they (Amazon) have their limits, but they can't keep me hanging after delivering a wrong product. I will take the matter to a court, if that's what will make them take customers seriously,” said Sarwar.

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